## **Shippers & Couriers** ### **Verify Every Package is Loaded Before Routes Depart** **Route Load & Scan** ensures every package is verified before a route begins, so nothing gets missed at the hub and you have a clear chain of custody record from the first scan to the final drop. **What's new:** - A Route Load task is automatically created for any route starting at a hub with two or more drop-off tasks - Before starting a route, drivers must complete the Route Load Task, confirming every package is on the vehicle, either through a manual checklist or barcode scanning, so missing packages are caught before they start their route. **Availability:** - Launch plans can use Route Load with a manual checklist - Scale and Enterprise plans can use Route Load and Scan, with barcode scanning enabled [Learn How to Enable Route Load Tasks Here](https://support.onfleet.com/hc/en-us/articles/47743836771732-Route-Load-Task?ref=onfleet.com) [Learn About The Driver Experience Here](https://support.onfleet.com/hc/en-us/articles/47768817655956-Route-Load-Task?ref=onfleet.com) ### **Customize Analyze Dashboards with the Metrics that Matter** Every team tracks success differently. Now, they can build custom dashboard views per user, choosing from a growing library of charts so the metrics that matter most to your operation are always front and center. **What's new:** - **Add charts** from a searchable library, drag and drop to arrange your layout, and save up to 2 custom dashboard views - **Five new metrics** now available: Average feedback rating, Average task distance, Average task duration, Average feedback rating (trend), and Average time by driver status **Availability:** Included in Scale and Enterprise subscriptions. [Learn more](https://support.onfleet.com/hc/en-us/articles/360023910431-Dashboard-Analytics?ref=onfleet.com#h_01KNSBJGWMK7DQ7G48A29RS43K) ### **Track How Every Route Performs Against The Plan** Knowing a task is delayed is useful. Knowing it arrived 40 minutes late against a plan is actionable. Command Center now shows **Planned vs. Actual columns for both arrival and completion times on every task**, so dispatchers can see exactly how each delivery performed against the original plan. **What's new:** - New **Planned/Actual Arrival** and **Planned/Actual Completion** columns show planned times locked in at the start of the route, plus actual times once tasks complete **Availability:** Included in Scale and Enterprise subscriptions, with Route Plans enabled. [Learn more](https://support.onfleet.com/hc/en-us/articles/35183133144980-Command-Center?ref=onfleet.com#h_01JN4HYMJFDFN184DT66Y0VSNW) ### **Get Instant Help with Onfleet's New AI Support Assistant** Support just got a whole lot faster. Onfleet Support is a new AI support assistant built directly into your dashboard, so help is always one click away, whenever you need it, without ever leaving the platform. **What it can do:** - Answer questions and troubleshoot issues in real time, 24/7 - Help new hires get up to speed quickly, any time of day - Assist in 45 languages, for wherever your team operates - Seamlessly escalate to a human agent, with full context carried over Look for the **Ask Support** icon in the left sidebar next time you log in. It's already there, ready to go. Try it out! **Availability:** Included in all subscriptions. ## **Courier Suite** ### **Standardize Accessorial Charges for Faster Billing** If your team has been manually adding fuel surcharges, wait time fees, or taxes as one-off line items on every order, accessorial charges let you set those up once and apply them automatically. Standardizing these fees reduces billing errors and gives clients a clearer, more consistent invoice every time. **What's new:** - Create reusable Accessorial charges in Rates & Fees and attach them to a rate table for automatic application - Charges are adjustable per order if needed, giving you flexibility without sacrificing consistency **Availability:** Included in all subscriptions with the Courier Suite add-on. [Learn more](https://support.onfleet.com/hc/en-us/articles/48180034750612-Accessorial-Charges?ref=onfleet.com) ### **Generate and Share Professional Invoice PDFs** Couriers and clients can now generate and download a polished PDF invoice directly from Onfleet, making it easy to share professional invoices in the format clients expect. **What's new:** - A new "Print PDF" button on any invoice opens a print-ready page - Save as PDF directly from the browser, or print a physical copy **Availability:** Included in all subscriptions with the Courier Suite add-on. [Learn more](https://support.onfleet.com/hc/en-us/articles/42948687498644-Export-an-Invoice?ref=onfleet.com) ### **Simplify Client Order Entry With New Pre-Built Integrations** Courier clients can now connect their Client Portal directly to Onfleet’s pre-built integrations like Zapiet, Dutchie and 2Ship, so orders flow in automatically, ready to dispatch, without any manual order entry. **What's new:** - Couriers can enable integrations and API connections directly in client settings - Orders created via Onfleet's pre-built integrations will automatically apply the courier's configured rates and services **Availability:** Included in all subscriptions with the Courier Suite add-on. [Learn more](https://support.onfleet.com/hc/en-us/articles/48182037611796-Client-Portal-Integrations?ref=onfleet.com)